What happened to your Client?

Have you ever gone on a listing presentation and wondered who represented them when they purchased the property that they now want to sell? Have you ever asked your client that question? The majority of times, well, probably 90% of the times I asked that question, the seller's response would include statements related to a communication issue. Responses such as "well, he never returned my calls" or " she never listened to what we were saying" or " we never heard from him again and seem to disappear after he received his commission" . The reason why sellers or buyers do not remember their agent is because of a communication that was not satisfactory. The reason why sellers and buyers forget their agent is because of either substandard unprofessional communication skills or lack of communication.

There is 1 reason why we fail. It always is a lack of resource. Tony Robbins recently told us of a story where he had about 1000 leaders in a meeting. There were CEOs, Hollywood movie stars, political leaders and heads of organizations. At this meeting he asked people to say what they failed at and which resource was the cause of them failing. Al Gore responded and said a lack of Supreme Court Justices.....every one "laffed". Tony said to Al Gore, the reason why you failed at becoming the president of United States, was not a lack of Justices, nor was it because of George Bush, in fact it was not because that people did not vote for you, it was because you lacked human emotion in your campaign.

When we communicate, we need to communicate effectively, through listening and through human emotion.

I trust that I will go out of my way to listen and to communicate with every agent in my officers with all human emotion.

So what happened to your client?

Well, pretty simple. You probably lacked effective communication!.

Think of when you fall in love with some one or you started a new relationship with a client.

If you treat people at the end of the relationship like you treated them when you started the relationship, there will not be an end to that relationship.

THAT IS WHAT HAPPENED TO YOUR CLIENT